Being able to contact you in the case of an emergency or crisis will help ensure that you receive the appropriate assistance and care you may need. Here is how you can help:
Upon Arrival, Get Local Currency
After arriving in your host country and clearing immigration and customs, obtain some local currency if you have not already. You can exchange money at most international airports.
Let Everyone Know You Have Arrived Safely
Check in at your host university and ask for help to contact home and let your family and legal guardians know you have arrived.
Send New Contact Information To Your ISEP Coordinators
As soon as you have a local phone, send your phone number to your home and host ISEP Coordinators so they have accurate contact information for you.
Join the ISEP Facebook Group
Join the ISEP Facebook Group and respond to any emergency emails from the ISEP Global Office and your ISEP home and host institutions.
- 1-703-504-9960 During ISEP Office Hours (9 a.m. to 5 p.m. EST)
- 1-301-681-2388 Emergency Support (Open 24 Hours a Day, Seven Days a Week)
- 1 (703) 243-8070 Fax to ISEP Office Hours (9 a.m. to 5 p.m. EST)
We are available 24/7 to respond to emergencies and crises.
In the case of a medical emergency, the most important thing is to seek immediate medical assistance. After, please inform us of any emergency situation so that we can be in touch with your home ISEP Coordinator and assist you as necessary.
We maintain a 24 hour, seven days a week, 365 days of the year, emergency response system through UnitedHealthCare Global.
If we are informed of an emergency situation in which your home and host ISEP Coordinators are unaware, ISEP reserves the right to inform the necessary parties if it is deemed to be in the best interest of the student.
Check the Travel Advisory section of our website for the latest travel alerts and health and safety warnings.