International Student Exchange Programs (“ISEP,” “we,” “us” and/or “our”) has prepared the ISEP Student Withdrawal Policy to describe to you our practices for helping students withdraw from our programs. ISEP may change the terms of this policy from time to time at its sole discretion. When these changes are made, ISEP will make a new copy of the policy available on our website and will indicate the new effective date. Any new additional terms will be made available to you from within, or through, the affected service on the applicable website.

1. Request to Withdraw

All students who wish to withdraw from an ISEP program must submit a request to withdraw in writing. Click here to submit your “Request to Withdraw.”

2. Withdrawal Terms

2.1 Term

The amount for which students are liable for their withdrawal from the ISEP application placement process depends on the stage or “Term” at which the withdrawal takes place. Review our policies on student withdrawal for each program type below.

2.2 ISEP Exchange Withdrawal Terms

Withdrawal prior to accepting placement: If you withdraw before accepting your placement, ISEP will retain the application fee and will automatically reduce your exchange balance to zero.

Withdrawal after accepting placement: If you have accepted your placement and the request for withdrawal is approved, you agree that:

  • ISEP will retain the application and placement fees and negotiate a possible reduction of your exchange balance with your host institution
  • You will pay the full program fee at the discretion of your home institution in collaboration and agreement with ISEP and your host institution
  • You will pay any non-recoverable costs incurred by your host institution based on your acceptance
  • Any refund of your tuition, housing and meals is at the discretion of your home university
  • You forfeit your right to receive benefits as an ISEP student and will reimburse your host institution for any money advanced to you to cover benefits beyond the date of your withdrawal, termination, or early return
  • You may lose financial aid or scholarships due to loss of full-time student status
  • For students bound for the United States, the loss of full-time student status constitutes non-compliance with your student visa, necessitating your immediate departure from the U.S.

2.3 ISEP Exchange Deferral Terms

Deferrals are only granted on a case-by-case basis and they must be for the subsequent term, academic calendar permitting. Deferring students are required to accept their new deferral placement immediately. If a student has accepted his/her placement at the time of deferral, the student will be responsible for any non-recoverable costs of the host university.

2.4 ISEP Direct Withdrawal Terms

Withdrawal prior to accepting placement: If you withdraw before accepting your placement, ISEP will retain the application fee.

Withdrawal after accepting placement: If you withdraw, ISEP retains the application and placement fees. Additionally, if you withdraw:

45 days or more, prior to your program start date, you will be responsible for the following:

  • US$550 withdrawal fee plus host university incurred costs

45 days or less, prior to your program start date, you will be responsible for the following:

  • US$1,100 withdrawal fee plus host university incurred costs

On or after your program start date, you will be responsible for the application and placement fees plus any non-recoverable costs incurred by ISEP or your host institution.

Reducing a full year program to a semester program: Your program fee will be reduced to the semester fee. Additionally, the following notification timelines and withdrawal fees apply. If you withdraw:

45 days or more, prior to your second semester start date, you will be responsible for the following:

  • US$550 withdrawal fee plus host university incurred costs

45 days or less, prior to your second semester start date, you will be responsible for the following:

  • US$1,100 withdrawal fee plus host university incurred costs

2.5 ISEP Direct Deferral Terms

Deferrals are only granted on a case-by-case and they must be for the subsequent term, academic calendar permitting. Deferring students are required to accept their new deferral placement immediately. The student will pay the program fee associated with their second placement. If a student has accepted his/her placement at the time of deferral, the student will be responsible for any non-recoverable costs of the host university.

2.6 ISEP Direct Changes to Benefits Package

Any student request to make changes to the ISEP Direct benefits package after the point of acceptance will incur a US$250 administrative fee, in addition to any non-recoverable costs at the host institution.

2.7 The Intern Group (TIG) Withdrawal Terms

If you cancel your Program

5.1 If you wish to withdraw from the Program more than 21 days prior to your Commencement Date, you must notify us in writing. In this event, a refund will not be provided, but any money that you have paid to us in respect to your Program shall be converted into a Lifetime Credit. If you withdraw less than 21 days before your Commencement Date, or during your Program, you will forfeit the Initial Deposit and the total Program Fee.

If we cancel your Program

5.2 If we are unable to secure you an offer for an internship by the Placement Deadline in one of your Preference Areas, you will be given the option of either: (i) requesting that we continue to search for an internship for you until you receive an offer (which may result in a later Commencement Date). In the event that we are unable to secure you an offer of an internship, you will receive a refund of all money that you have paid to us; or (ii) canceling your Program with us and receiving a refund of all money that you have paid to us.

The Intern Group Withdrawal Terms

If you wish to withdraw from the an internship with The Intern Group (TIG) more than 21 days prior to your internship Commencement Date, you must notify TIG and ISEP in writing. In this event, a refund will not be provided, but any money that you have paid in respect to your Program shall be converted into a Lifetime Credit, which can be used on any future TIG program. Lifetime TIG credits can also be transferred to other students.

If you withdraw less than 21 days before your Commencement Date, or during your Program, you will forfeit the Initial Deposit and the total Program Fee.

2.8 Virtual Program Withdrawal Terms

  • Students who wish to withdraw from one or more courses must submit a statement in writing to the incoming ISEP coordinator.
  • Students who formally submit a withdrawal statement at least one week before the program start date will receive a full refund, less a $500 administrative fee plus any host university non-recoverable costs for students withdrawing at this stage in the process.
  • Students who withdraw after one week before the program start date will receive no refund.

Not finding what you’re looking for?

Contact us!